Refund policy

Returns Policy
  • You are allotted a 30-day window from the date of receiving your order to initiate a return.
  • Items must be returned in their original, unused condition, complete with attached tags and in the original packaging. Refunds may be declined if goods are returned in a non-saleable condition or exhibit damage.
  • Refunds are executed using the initial payment method; please note that exchange services are not available. Should you wish to make a replacement order, you can do so through our website.
  • If you purchased your item from a third-party retailer, all returns must be processed through them.
  • Personalised products can only be returned if found faulty, as their unique nature renders them unsuitable for resale. 
My Item Has Arrived Damaged
If your item arrived damaged or faulty, follow these steps:

We deeply regret that your order arrived in a damaged or faulty state.

Please contact us immediately, providing us with as many details as possible such as:

  • The name and quantity of the damaged or faulty item(s)
  • Your order reference number
  • Clear photo’s showcasing the damage or fault
  • Clear photo's of the original outer packaging

Upon receiving the above information, we will reach out to address the issue.

Please refrain from returning anything until we have advised you on the necessity of doing so.

Please note that all claims for orders arriving with damaged items must be made within 48hrs of the delivery date.

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If you require any further help, don't hesitate to email us at help@sgolding.com