Shipping policy

Shipping Policy

Thank you for visiting and shopping with our store. The following terms and conditions constitute our Shipping Policy.

Shipping Locations
We currently ship to addresses within the United Kingdom only. We do not offer international shipping at this time.

Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order has been processed, it will be dispatched for delivery.

If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Time
Estimated delivery time within the United Kingdom is typically 2–5 business days after dispatch, depending on the courier service and your location.

Please note that delivery times are estimates and may vary due to factors outside our control, such as courier delays or peak seasons.

Shipping Costs
Shipping costs are calculated at checkout based on the size and weight of your order.

We offer free standard shipping on all UK orders over £99. The free shipping offer is automatically applied at checkout when your order total reaches £99 or more.

From time to time, we may also run additional free shipping promotions, which will be clearly stated on our website.

Order Tracking
If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.

Lost or Damaged Items
If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery (or expected delivery date). We will work with the courier to resolve the issue and assist you with a replacement or refund where appropriate.

Incorrect Address
Please ensure that your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Contact Us
If you have any questions about your order or shipping, please contact us at: help@sgolding.com